Booking Policy
Standard high tea sessions
- We cannot host children under the age or 12yo
- No doggy bags
- We require 48hr notice of cancellations
- If we recieve less than 48hr notice that a guest cannot come, we can offer a $29 refund to luxe and $29 for petit. The remainder is kept to cover food prepared, this will still be served to your group
- You’re welcome to increase numbers but ask 48hr notice.
Group Bookings
- Your deposit is refundable up until 7 days prior to this event.
- You’re welcome to increase numbers but ask 48hr notice.
- If guests cannot attend and we don’t receive 48hr notice we don’t charge food prep fee This food is still served to your group – Luxe $50, Chocolate or Petit $30
Last Minute seats
- These spots are non refundable with the exception of business closure due to covid restrictions
Gift Vouchers
- Vouchers purchased after 1 Nov 2019 are valid for 3 years. If your voucher code isn’t working please call us to book in manually
FAQ
Will my Voucher expiry be extended because of covid restrictions?
Of course! we have already extended their time limit. If you have any issues with voucher numbers please call and we can manually book you in
Can I bring Children?
NO. There are some fab venues that do accept children, sadly we are not one of them due to the expense of the furnishings and china. There is exception for newborns in a hand-held carrier only. Sorry no prams
Do you offer takeaway on food I can’t eat?
Sorry, many of our items are temperature sensitive (think cream and refrigeration) in the interest of your health we don’t offer this. Exception is made for items like cookies, macaron, scones and specially ordered birthday cakes
Can I bring my own cake?
Sure thing, but we ask $5 per person cakage fee to serve. OR Check out our fabulous range of occasion cakes here
Parking?
Sorry we don’t have customer parking, There is free 2hr street parking either on Johnston street or the side streets
Using Public Transport
You can use PTV Melbourne to plan your journey, click here